Questions from First-time Yiwu Visitor

Questions from First-time Yiwu Visitor

Questions:

Hi Jack,

The homepage is awesome; it helped me a lot. I'm from Germany and have a few questions. Last month, I was in Yiwu for the first time to get some experience. It's sad that I saw your site after my trip :)

Anyway, most items I saw were produced for the Chinese market, which means all the manuals or prints on the products were written in Chinese or English. But I'm looking for items which I can sell in Germany. Here in Germany, I never saw any Chinese letters on the boxing etc. How do they get those items in their foreign language? I saw many items I was interested in, but I can't sell them like this. That's why I didn't buy them.

The receipts are very odd. It's just a piece of paper without any stamp or English description that I could show the German tax office, just some Chinese words and prices. They don't even know how to write a real "invoice." Why is that? They should know, as I'm not the first customer they've seen.

I paid cash, but I was a little scared that I might never receive my items or that maybe the next day they would just be like: "Hmm? Who are you?" Have you ever heard about cheating like that?

Do you have German-speaking agents?

Thanks in advance, M.

Answers:

Dear M,

Jack Yang here. Thank you very much for your message. It's a pity we didn't come across earlier.

Regarding your questions:

• #1 Normally, suppliers can provide English or blank packaging. That's all. If you need your own packaging, we will have to get a packaging company.
• #2 For invoices, shipping, and customs papers, it's all done by export service agents like us. Most suppliers in the market just bring products from the factory to Yiwu. That's it.
• #3 Normally, they don't say "Hmm, who are you?" But there is always a risk regarding quality when collecting without any QC. There is a danger that you may not receive your products because they don't know how to ship or they write your address wrong.

We have a few customers in Germany now. But I'm not sure what you mean by "talking agent." Can you also let me know more about your business so I can see how we can help you in the future?